Privacy Policy

Effective Date: 09/01/25

We care about your privacy and want you to understand how we collect, use, and protect your personal information when you use our mobile auto detailing services.

Information We Collect

When you book our services, we collect basic information to serve you better. This includes your name, phone number, email address, and service location. We also collect details about your vehicle like make, model, year, and color to prepare for your appointment. During service, we may note your vehicle's condition and take before/after photos for quality purposes. We only collect information that's necessary to provide excellent service and communicate with you effectively.

How We Use Your Information

Your information helps us deliver great service and stay in touch. We use your contact details to confirm appointments, send reminders, and follow up after service. Your location information helps our team find you and plan efficient routes. We may use your email to send occasional updates about our services, seasonal tips, or special offers. Vehicle information helps us bring the right equipment and products for your specific car. Photos help us track our work quality and may be used for marketing with your permission.

Information Sharing

We don't sell, rent, or share your personal information with other companies for their marketing purposes. We only share information when necessary to provide your service - like with our scheduling software or payment processors. These partners are required to protect your information just like we do. We may share information if required by law or to protect our business from fraud. If someone else books service for your vehicle (like a spouse or employer), we'll share appointment details with them as needed.

Marketing Communications

We may send you helpful emails about car care tips, seasonal services, or special promotions. You can unsubscribe from these emails anytime by clicking the unsubscribe link or contacting us directly. Even if you unsubscribe from marketing emails, we'll still send important messages about your scheduled appointments or service-related updates. We respect your preferences and won't bombard you with unwanted messages.

Photo and Image Use

During service, we may take photos of your vehicle for quality control and training purposes. These photos help us ensure consistent, excellent work. With your permission, we may use before/after photos in our marketing materials, website, or social media to show potential customers the quality of our work. Your license plate and any personal items will be blurred or removed from marketing photos. If you don't want photos taken or used for marketing, just let us know and we'll respect your wishes.

Data Security

We protect your information using industry-standard security measures. Your payment information is processed through secure, encrypted systems and we don't store credit card numbers on our systems. We limit access to your personal information to employees who need it to serve you. Our team is trained on privacy protection and confidentiality. While we work hard to protect your information, no system is 100% secure, so we can't guarantee absolute security but we use best practices to minimize risks.

Information Retention

We keep your information as long as needed to serve you and comply with legal requirements. Active customer information is retained to help with future bookings and service history. If you stop using our services, we'll keep basic contact information for a reasonable period in case you return. Photos and service records may be kept longer for business purposes. You can request that we delete your information by contacting us, though we may need to keep some records for legal or business reasons.

Your Rights and Choices

You have control over your personal information. You can update your contact details, change communication preferences, or ask questions about what information we have about you. If you want us to delete your information or stop using it for marketing, just ask and we'll take care of it promptly. You can opt out of photo use for marketing purposes at any time. We'll respond to your requests quickly and professionally.

Children's Privacy

Our services are designed for adults and we don't knowingly collect information from children under 13. If you're under 18, please have a parent or guardian book services for you. If we learn we've collected information from a child under 13, we'll delete it immediately. Parents can contact us if they believe we've collected their child's information.

Changes to This Policy

We may update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through our website. The effective date at the top shows when the policy was last updated. Continued use of our services after changes means you accept the updated policy. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

Contact Us

If you have questions about this privacy policy or how we handle your information, please contact us. We're happy to explain our practices or address any concerns you might have. You can reach us by phone, email, or text using the contact information on our website. We value your trust and want you to feel comfortable with how we handle your personal information.

This policy helps ensure transparency about our privacy practices while building trust with our customers. We believe in treating your information with the same care and respect we give your vehicle during our detailing services.